My trust in Subaru reliability might be slightly shaken

Kinja'd!!! "MUSASHI66" (musashi66)
07/14/2016 at 10:55 • Filed to: None

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I bought a 2010 Subaru Outback 2.5i with a CVT back in 2010, and the very next day, my mother bought the identical model. I sold mine in 2013 for a Jeep GC Laredo X, then a Honda Pilot, and now I have a Forester XT (bought new) and a Fiat 500 Abarth Convertible (bought with 5900 miles on it).

However, (being way more fiscally responsible than I am) my parents kept the Outback, paid it off, but recently it started having issues. If you slam on the brakes for an emergency stop, the car shuts down - just like it would if you stopped on the breaks in a manual car without depressing the clutch. Being that it has a CVT, this is an issue - automatics should not shut down in these circumstances. The car has just under 60000 miles, and I am really hoping that this is not a serious issue. My mom has been debating a new car anyway - instead of another Outback, she might go ahead and buy that Lexus RX she always wanted.

We dropped it of at an independent Subaru-only mechanic this morning, and I gave my mom the Forester XT, and I am driving around in the Abarth. I have no idea whatsoever what the repair might cost.

If we do need to fix it and get rid of it, dealer trade-in should be $8000-10000, but in Denver, we should be able to sell one for $12-15k in a private sale, especially with such low mileage.

It hasn’t been a good year for them - a renter screwed them out of $4k+ in rent while we dealt with the eviction, they got hit by an enormous tax bill, AC died in one of the properties and ended up costing $1700, their garage opening seems t be shorting and will probably need to be replaced, and now this...

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I keep telling my mom to buy a NX instead of the RX - I think she can get a nice one for under $40k, and she really doesn’t need the space as she is tiny.

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DISCUSSION (36)


Kinja'd!!! CompactLuxuryFan > MUSASHI66
07/14/2016 at 11:01

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Is that a known issue with that model? 60,000 isn’t exactly high mileage. I would write Subaru of America and see what they say. Unless it only shuts down under absolutely full braking once it’s down to a few mph, it sounds like a safety issue. What if the abs failed or you’re on a slicker surface, too? Could have an ignition switch type scandal.


Kinja'd!!! BrianGriffin thinks “reliable” is just a state of mind > MUSASHI66
07/14/2016 at 11:01

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Common issue, probably a bad TC that should be replaced under the lifetime warranty.

http://www.subaruoutback.org/forums/66-prob…


Kinja'd!!! MUSASHI66 > BrianGriffin thinks “reliable” is just a state of mind
07/14/2016 at 11:05

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There’s a lifetime warranty on the TC? I’ve read about that issue as well, and I presume that the TC will be the culprit, but I am not aware of any lifetime warranty on this.

Do you know if Subaru is offering it for a specific batch of cars?


Kinja'd!!! MUSASHI66 > CompactLuxuryFan
07/14/2016 at 11:06

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Many people experience the symptoms - it is probably a bad torque converter, but I simply don’t know.


Kinja'd!!! Highlander-Datsuns are Forever > MUSASHI66
07/14/2016 at 11:09

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I think Subaru reliability is a myth. I have a 2013 and am in the midst of oil consumption testing shit storm. So far they have attempted to do an oil consumption test twice, the last thing they did was replace the oil pressure sending unit and “recalibrate” it. The oil light was coming on when the car was down 1/4 of a quart of oil. That being said a car with 30,000 miles on it shouldn’t be burning 1 qt/2000 miles. Oh and I also just had to do rear brakes, they were toast at 30k. Otherwise I really like the car, there is nothing like it in it’s catagory, AWD, wagon, good gas mileage, etc...


Kinja'd!!! CalzoneGolem > MUSASHI66
07/14/2016 at 11:09

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Let me get this straight. A 6 year old car breaks and that gives concerns over the reliability of an entire brand?


Kinja'd!!! MontegoMan562 is a Capri RS Owner > CalzoneGolem
07/14/2016 at 11:11

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I suspect it also needs head gaskets

(troll will see himself out now)


Kinja'd!!! Wurrwulf > Highlander-Datsuns are Forever
07/14/2016 at 11:12

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My immediate family has owned or currently owns 7 Subarus since 2002. The only one that hasn’t had issues is the ‘15 Legacy that my mom currently owns, and I don’t think she’s hit 20,000 miles yet. Subaru reliability is a myth in my eyes. I don’t believe that I’ll be buying another.


Kinja'd!!! CalzoneGolem > MontegoMan562 is a Capri RS Owner
07/14/2016 at 11:13

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I thought we covered this by saying it was a Subaru?

http://www.hiyoooo.com/


Kinja'd!!! MUSASHI66 > CalzoneGolem
07/14/2016 at 11:14

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Yes, a 6 year old car with under 60k miles is having what is more than likely a failed torque converter on their 2.5i engine with a CVT - which was installed in 90% of their Outbacks and Legacys. I think the same engine was in the Forester as well, Imprezza too, just not sure of the transmission in those. So yes, when a part which is shared across the board for the whole company fails, I am having concerns.


Kinja'd!!! CalzoneGolem > Highlander-Datsuns are Forever
07/14/2016 at 11:16

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My Boss’ XV had this issue. That’s why he drives a Pilot now.


Kinja'd!!! CalzoneGolem > MUSASHI66
07/14/2016 at 11:18

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The shitty rings that made many eat oil from the factory or the shitty head gaskets didn’t already do this for you?


Kinja'd!!! MUSASHI66 > CalzoneGolem
07/14/2016 at 11:22

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No, as the models we own don’t have bad head gasket issues, and the older ones we did have were sold/traded before that issue would come up.


Kinja'd!!! MontegoMan562 is a Capri RS Owner > CalzoneGolem
07/14/2016 at 11:23

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SEEEEE


Kinja'd!!! MUSASHI66 > Highlander-Datsuns are Forever
07/14/2016 at 11:29

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Brakes at 30k miles, not unheard of. We changed front ones on my 2001 Tundra at 29k, and my wife changed her front ones on her RAV4 at 30-ish as well.

Rear brakes at 30k miles, very weird.

Oil consumption is concerning - we own two Forester XTs, and I need to check my levels too as some people are having those issues even on the new FE20 engines.


Kinja'd!!! MUSASHI66 > Wurrwulf
07/14/2016 at 11:32

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We had a 2001 Legacy, 2003 Forester, 2008 Outback, 2x 2010 Outback, 2x 2016 Forester XT. Th eold legacy started having transmission issues around 90k miles - it would take a while to get it into reverse sometimes, apparently it had something to do with pressure not being able to build up do so something, but we traded it in before we learned what exactly was broken. Other than that, this is our first issue with Subaru.

Subaru is way below average on reliability list from JD Powers, but we had pretty good luck so far. This might cost us around $1700 if it is the TC.


Kinja'd!!! Highlander-Datsuns are Forever > MUSASHI66
07/14/2016 at 11:33

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Well I’m at 65k on my mazda and there is still 40% pads left. On the subaru the rear brakes were down to the metal, suggesting significant rear bias, that is not right in my opinion. There was a class action suit on the oil consumption which extended the warranty, which is nice but the car shouldn’t be burning oil in the first place.


Kinja'd!!! Highlander-Datsuns are Forever > Wurrwulf
07/14/2016 at 11:33

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My mom just offed her 2009 impreza for a 2015 Mazda CX-5, she loves the mazda. The Impreza had 105k and was literally falling apart.


Kinja'd!!! BrianGriffin thinks “reliable” is just a state of mind > MUSASHI66
07/14/2016 at 11:38

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You didn’t buy the warranty? Sorry, no, there’s not a manufacturer lifetime warranty, just thought from your post that you guys had the extended.

That being said, it's a known manufacturing defect so they may be willing to replace vs. face a suit.


Kinja'd!!! BeaterGT > MUSASHI66
07/14/2016 at 11:40

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People though Subarus were reliable? What?

There was no way in hell I was buying my Legacy GT without an extended warranty.


Kinja'd!!! MUSASHI66 > BrianGriffin thinks “reliable” is just a state of mind
07/14/2016 at 11:47

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Nope, no extended warranty. My mom is a nanny and she drives kids around so she changes cars fairly often anyway. We just didn’t think we’d have a major broken part at under 60k miles.


Kinja'd!!! tpw_rules > CompactLuxuryFan
07/14/2016 at 11:52

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The car isn’t shutting off, the engine is stalling. It’s exactly like stopping a manual car without shifting into neutral. You’d still get ABS (until your vacuum reservoir is empty) and airbags and everything, just no ability to move.


Kinja'd!!! Boxer_4 > MUSASHI66
07/14/2016 at 11:57

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There’s a TSB (TSB # 16-90-13R) that was released for this in 2013, then revised in April of 2014 (hence the R designation). I can’t find the official PDF, but I did find some of the text online:

DATE: 01/06/14
REVISED: 05/07/14
APPLICABILITY:
2010-*12* MY Legacy and Outback Models Equipped with CVT Transmission
SUBJECT:
Design Change to Lock-Up Type Torque Converter
INTRODUCTION
This bulletin announces the availability of a countermeasure torque converter assembly to address a customer concern of very low engine RPM when coming to a stop. The condition is similar to coming to a stop in a manual transmission equipped vehicle without depressing the clutch pedal. Thrust washer wear inside the torque converter can cause restriction of the oil passage used to bleed off lock-up clutch application pressure. The result is either a delayed (momentary low engine rpm) or no lock-up pressure release. The thrust washer has been changed from a solid bushing-type to a needle bearing type.

It’s a TSB, which Subaru usually performs under the powertrain warranty. Your mom’s Outback is outside of the 5yr/60K warranty coverage by age, though you are right at the mileage (may work in your favor). It’s probably worth talking to a Subaru dealer; you might be able to get Subaru to cover some or most of the repair at this point.


Kinja'd!!! Flat6ForLife, Drives a Flat4 > MUSASHI66
07/14/2016 at 11:59

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My dad’s ‘07 Impreza wagon has been pretty reliable. Afet almost 115 thousand miles, its gone through a clutch, brakes once, and now it needs valve cover gaskets and a cat. Other than that, it’s just been simple maintenence stuff. My mom has a 2011 Legacy with a cvt and it’s had no problems at all. It has around 50k miles I believe.

The reliability thing for Subaru is really hit or miss, I find. Unfortunately the stuff that usually goes wrong is expensive and important.


Kinja'd!!! jimz > Boxer_4
07/14/2016 at 12:26

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yeah if it’s close they might take a “good will” action and cover at least part of the cost.


Kinja'd!!! MUSASHI66 > Boxer_4
07/14/2016 at 12:29

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I found the TSB as well. We took it to the dealership, and they could not do diagnostics for 10 days or so. We dropped it of by an independent this morning...


Kinja'd!!! CompactLuxuryFan > tpw_rules
07/14/2016 at 12:30

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Yeah, I was saying if for some reason your ABS already didn’t work (or you’re on a slicker surface, where the ABS allows them to ‘lock’ more) your engine would stall as soon as you hit the brakes, possibly at high speed, leaving you without control for the rest of the maneuver, even after letting go of the brakes (I don’t think an automatic would restart automatically after stalling?). That is, this failure by itself seems like no big deal, but it could combine with something else to be dangerous.


Kinja'd!!! Boxer_4 > MUSASHI66
07/14/2016 at 12:54

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That’s a bit ridiculous that it would take them that long to get to you. Any other dealers in the area?

Not to disparage independent shops (there’s an independent Subaru shop near me that does fantastic work) but you might have a chance at a “good will” warranty, which an independent can't honor.


Kinja'd!!! MUSASHI66 > Boxer_4
07/14/2016 at 12:59

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More I think about it, more I think it could have happened, but the car is already at the other place for diagnostics. I’ll wait for their price and we’ll go from there.

Other shop, the dealership I took it to, lets you schedule online appointments. I did it, and when we came, they said they could not diagnose until the 19th - they have room for appointments, but not for diagnostics, only for oil changes and stuff like that.


Kinja'd!!! Boxer_4 > MUSASHI66
07/14/2016 at 13:15

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My guess: either the master techs are booked solid, or on vacation (or some mix of the two).

If you do decide to go with the independent shop, just make sure they use the updated part.


Kinja'd!!! Satoshi "Zipang" Katsura > Highlander-Datsuns are Forever
07/14/2016 at 13:23

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Not as bad as the “Toyota reliability” claims. My mother bought a ‘10 Toyota Camry LE and a few months later...

Entire radio needed to be replaced

Headlights wouldn’t work

Front brakes needed to be replaced at 27K miles

Passenger Airbag was off even with a passenger???

Lock key apparently opens the trunk

Front Right speaker kept rattling (door)

No cruise control???

Rear left window stopped working

Alternator failed

And yes, this was brand new.


Kinja'd!!! Highlander-Datsuns are Forever > Satoshi "Zipang" Katsura
07/14/2016 at 14:41

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Toyota owns something like 15% of subaru...


Kinja'd!!! Needmoargarage > MUSASHI66
07/14/2016 at 15:28

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I’ve been through a number of Subarus and have also concluded Subaru reliability is a myth. Perhaps it stemmed from Outbacks in the 2000's that made it past 200k miles before blowing their head gaskets.

Every turbocharged Subaru I’ve been around has spun a bearing and/or cracked a ring land. Have one in my garage right now that pushed bearing material everywhere and ruined the shortblock, heads, and turbo. NA ones seem to go longer engine-wise, but are completely gutless. Their issues seem to lie in transmission and diff failures, constant axle replacements, etc.


Kinja'd!!! MUSASHI66 > Needmoargarage
07/14/2016 at 15:33

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I have two XTs in my garage which we just bought, so I hope the new FE20 engines are better - fingers crossed. I only drive mine some 7-8k miles per year, but my wife drives 12-15k. Plan was for these to last a while, but now I am not so sure it will happen... on the bright side, we’ll pay of the student loans my wife still has, I can sell the Abarth, and have only one car - probably a Macan S or something along those lines.


Kinja'd!!! Needmoargarage > MUSASHI66
07/14/2016 at 16:51

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From what I’ve read about the engines, it looks like they’ve ironed out some of the issues the earlier ones experienced. Hope they are good cars for ya!


Kinja'd!!! Autofixation > Needmoargarage
07/17/2016 at 09:05

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2000 NA owner here. Its gutless, but is is also at 249k.